Exchange and return policy

At AltajFashion, we want you to be completely satisfied with your purchase.

If for any reason you are not satisfied, we offer an exchange or return within 14 days of delivery. Please note that the following conditions apply:

– The item must be unused, unworn and in the same condition that it was received.

– Item must be returned in original packaging with all tags and labels attached.

– The item must not be final sale or marked as non-returnable.

– The customer bears all shipping costs associated with an exchange or return.

If you receive a defective or damaged item, please contact us immediately upon receipt of the item to arrange for an exchange or refund.

To initiate the exchange or return process, please follow these steps:

  1. Contact our customer service team at 0096598799440 to request an exchange or return.
  1. Pack the item securely in the original packaging, if possible.
    Please include all paperwork, parts, and accessories.
    All items must be returned in good condition to ensure full credit.
  1. Ship the package to the address provided by our customer service team.
    Please note that we are not responsible for any package lost or damaged during the return process.
  1. Once we receive your return, we will process the exchange or refund within 7 working days.

Please note that we do not offer exchanges or returns for customized or custom-made items, or items marked as non-returnable.

If you have any questions or concerns about our exchange and return policy, please do not hesitate to contact our customer service team.

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